1. ATS Diamond Tools Ltd Terms and Conditions

The following are terms and conditions are for the sale of goods that will govern any contract for sale that you the customer enter into with ATS Diamond Tools Ltd.  Please read these terms and conditions carefully.

These Terms and Conditions tell you the rights and obligations you have. You may have other rights granted by law and these Terms and Conditions do not affect them. This does not affect your statutory rights as a customer.

We would advise you to print these terms & conditions of sale for your own reference, as they form part of the contract for the sale of goods between ATS Diamond Tools Ltd and you the customer.

2. ATS Diamond Tools Ltd details

ATS Diamond Tools Limited

St Andrews, Cudham Lane South, Cudham, Kent, TN14 7QE

Phone (UK) 0203 130 1720 Fax (UK) 0203 130 1721

Email: info@atsdiamondtools.co.uk

3. Purchasing from us

To purchase from ATS Diamond Tools Limited you must be over 18 years of age. By submitting your order you are offering to buy the goods at prices and terms as stated, and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order – Your order is deemed accepted when you receive a confirmation for dispatch of goods, this is when the contract is made.  You do not own the goods until we receive payment in full.

4. Product Images/descriptions

Product images displayed are for illustration purposes only and may differ from actual products received. ATS Diamond Tools Limited will endeavour to supply goods as per images shown, however manufactures do vary design and packaging and we reserve the right to supply identical items with alternative packaging without prior notice to the customer. ATS Diamond Tools Ltd always endeavour to supply correct information for all its products but can not guarantee the accuracy.

5. Prices and Payment

All goods are priced exclusive of VAT, unless otherwise stated. Prices are shown in UK pounds sterling and will be billed in UK pounds sterling. If your credit card company operates in a different currency, your credit card company will convert payment from UK pounds sterling to your local currency at their current conversion rate.

All prices and offers are subject to change, and availability. Prices are checked regularly; however, whilst every effort is made to eliminate errors in pricing, sometimes errors do occur. If prices on web site are shown higher than actual selling price – we will make adjustments and charge the correct price to you, if prices on the web site are shown lower than actual selling price – than we will at our discretion either. a) Contact you, cancel your order and refund your money, or b) contact you to confirm if you wish to proceed with the order at the correct price. – Subject to not selling below our cost price.

The purchaser is liable for any additional local state, country taxes, import duties or copyright levies, should these arise.

6. Credit Card Security

Once you have gone through our checkout, you will be diverted to our protected secure online payment system with our credit card processor, Barclaycard or Paypal depending on your choice. Your credit card information will be held in protected SSL secure servers, at Barclaycard or Paypal, we will not have access to your full credit card details, and we will not release information regarding your credit card. Your credit card details will only be used for transaction authorised by you.

7. Cancelling an order

You have the right to cancel any order within seven days of the day after the item is delivered to you. You need to contact us at  or write to the address above. You can phone us on (UK) 0203 130 1720 and fax us on 0203 130 1721 . Inform us you wish to exercise your right to cancel your order. We will refund your money less any delivery costs as soon as we receive your returned tiems.   All we ask is please take care of our goods, ensure all items are complete and in their original packaging, unused and in full resalable condition. For your own protection, please send items back well packaged and using a recorded delivery service.  Please put in a covering letter with your sales number on it or a copy of your original sales receipt, and state if you want a refund or exchange.

If you do not return the goods within 21 days of cancellation we will collect the goods from you at your cost and will deduct the cost of collection from your refund, or if requested we will arrange collection of items at your cost.
All monies paid for cancelled goods will be refunded within 30 days from date of cancellation.

Please note: It is a legal requirement that you take care of the goods and you are responsible for the carriage costs of returning goods to us unless we delivered goods to you in error, or if goods are faulty.

8. Delivery

The majority of ATS Diamond Tools Ltd orders received by 3:00 pm are delivered the next working day. Sorry we cannot give an exact delivery time. If necessary use a different delivery address where someone is always in to receive the goods (i.e. a business address)

ATS Diamond Tools Ltd does not guarantee next working day delivery. Even with the best will in the world things can happen to delay your delivery. Always try to plan ahead to avoid disappointment.

We always try to avoid it but we also may deliver the goods in several consignments, but will not charge any extra delivery for this.

If you do not receive your goods within 4 working days, you have items missing or your goods are damaged. please contact us at sales@atsdiamondtools.co.uk or write to the address above You can phone us on (UK) 0203 130 1720 and fax us on 0203 130 1721 contact us within 2 working days from date of receipt, otherwise we assume your goods have been delivered in perfect condition.
If we have not dispatched the goods within 30 days of expected delivery then you may cancel the contract. We will refund any monies paid by you.

If our delivery agents attempt to delivery your goods and no recipient was available to take delivery, they will take your goods back to the local depot and hold your package for up to 3 working days, if the package has not been successfully delivered within the time given the order will be returned back to us and classed as a failed delivery. If you order has been classed as a failed delivery, we can either re-send your order (at your cost) or a refund will be issued for the order less any delivery costs incurred by us. Once we have sent your order changing the delivery address will incur a second delivery charge.

We use established Couriers such as FedEx, Royal Mail, and Parcelforce. For more information see
www.fedex.com or www.royalmail.co.uk or www.parcelforce.com

In the unlikely event of you experiencing any issues please contact:

9. Damaged or defective goods

You must inspect your goods immediately upon delivery for defects, damages or shortage. If you find any defects or damages you must inform us in writing by post, fax or Email us soon as possible and we will arrange the return and replacement of your goods.

10. Business customers

If you are a business or if the goods are used wholly or in part for business purposes we shall not be liable to you for any business loss including loss of profits (whether direct or indirect) revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. You will not export any goods purchased from us in contravention of any International laws & by laws.

11. Returns

All items suspected to be damaged or faulty must be returned and tested, if no fault can be found or suspected fault replicated, then the item/s will be returned to you at your own cost (a handling charge of £25.00 may be incurred for testing items with no faults found) or a refund for the item will be issued and the item restocked. We will only send replacement goods upon receipt of returned items.

To return any goods to us, please send a copy of your original receipt or a letter explaining what is wrong.  Please ensure that you clearly label all goods for return with your Name, and sales number.
Then send your goods to:-

Returns Dept
ATS Diamond Tools Ltd
St Andrews, Cudham Lane South, Cudham, Kent TN14 7QE
United Kingdom

Trade Marks & Logos

All Trade Marks & Logos used belong to their respective owners, and we will comply, acknowledge and respect the owner’s wishes as and when requested.


All contents in ATS Diamond Tools Limited including text, images, designs, video, graphics, logos is the property of ATS Diamond Tools Limited and is protected by United Kingdom and International copyright laws. You may not use, copy and/or extract any part or parts of this web site for your own use without the express written consent of ATS Diamond Tools Limted

We advise you to print and keep safe a copy of these Terms and Conditions. Please send goods back to us using signed for/Special Delivery with insurance, we can not be held responsible for goods damaged in transit whilst returning to us

atsdiamondtools.co.uk is wholly owned by ATS Daimond Tools Limited, registered in England and Wales under number Company No: 7624346. Vat Number GB 113470548. Registered office: St Andrews, Cudham Lane South, Cudham, Kent TN14 7QE